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How dnegs Handles Your Personal Information

When you open an account with us, we collect only what we need to verify your identity, process payments through PayPal, Venmo, or Play+, and keep your account secure.

Account data protectedPayPal & Venmo transaction privacyYour right to request deletionNo data sold to third partiesState-law compliance where applicable
dnegs How dnegs Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, request a correction, or ask us to delete your account data, our privacy team handles those requests directly. Reach out through any of the channels below and include your registered email address so we can locate your record quickly. We aim to respond to all data-related requests within the timeframe required by your state's applicable law.

Privacy Email Send your data access or deletion request to our dedicated privacy address. Include your account email so we can pull your record without delay.
Live Chat Open the chat widget from your account dashboard to speak with the support team about a privacy concern or to start a data-review request.
Account Settings Some data preferences — like marketing opt-outs and cookie settings — can be adjusted directly from the Privacy section inside your account settings panel.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Every piece of account data moves over an encrypted connection. We apply session-level security tokens so that logging in on your phone in Houston doesn't leave an open door on another device. Cookie preferences are yours to manage, and we honor opt-outs for non-essential tracking cookies within your account settings. Data we no longer need for legal or operational purposes is deleted on a rolling schedule rather than held indefinitely.

Encrypted Connections All data exchanged between your device and our servers travels over SSL encryption, including payment flows through PayPal, Venmo, and Play+ prepaid.
Cookie Controls We use essential cookies to keep your session active and optional analytics cookies you can decline. Your cookie preferences are saved per device and respected on every visit.
Retention Schedule Financial records are kept for the period required by state and federal financial rules. Account profile data is deleted when you close your account, subject to any legal hold requirements.
Third-Party Access We share data only with identity-verification providers, licensed payment processors, and fraud-prevention services. None of these partners are permitted to use your data for their own marketing.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how your personal information is handled at dnegs. If something isn't covered here, the privacy email or live chat channel can get you a direct answer.

Yes. Email our privacy team from your registered address and request a data export. We'll compile what we hold and send it to you within the window your state's applicable law requires.

We pass transaction references to payment processors to complete transfers, but your PayPal or Venmo credentials are never stored on our servers. We do not share payment data with advertisers or unrelated third parties.

Every marketing email includes an unsubscribe link at the bottom. You can also turn off marketing communications inside the Notifications section of your account settings at any time.

We delete your profile data after account closure, except for records we are legally required to retain — such as financial transaction logs and identity-verification documents required by state regulations.

Identity documents are retained for the period required by applicable state-level regulations in the states where the platform operates. Once that period expires, documents are purged from our verification provider's records.

Yes. Contact us via live chat or the privacy email with the correction you need. We'll verify the update against your account and confirm once it's applied, typically within a few business days.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.