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What You Agree To When You Use dnegs

These terms govern your account, your deposits through PayPal, Venmo, or Play+, and how you access the lobby in eligible states. Reading them takes a few minutes and keeps everything clear between us.

Applies to all account holdersCovers PayPal, Venmo & Play+ useState eligibility appliesUpdated when policy changesContact us with any questions
dnegs What You Agree To When You Use dnegs
HOW WE HANDLE IT

Account Security, Data and Your Rights

Your account data is stored securely and is only used to operate your account, process payments through PayPal, Venmo, or Play+, and meet any legal obligations in your state. We do not sell your personal information to third parties. You can request a copy of the data we hold on you at any time by contacting our support team in writing.

Data Retention

We keep your account records for as long as required by applicable state law and our own audit obligations. Once the retention period ends, data is securely deleted.

Cookie Policy

We use cookies to keep your session active and remember your payment preferences. You can adjust cookie settings through your browser at any time without closing your account.

Account Security

Your account is protected by password authentication and an OTP verification step on login. Never share your credentials — contact us immediately if you suspect unauthorized access.

Requesting Changes

To update personal details, correct account information, or request data deletion, submit a written request through live chat or email. We process requests within the timeframe required by your state.

REACH US

How to Contact Us About These Terms

Have a question about something in these terms or need to flag a concern with your account? We have a few ways to get in touch. For anything urgent — like a payment hold or account access issue — live chat is the quickest path. For written records or policy questions, email works well and gives you a paper trail.

Live Chat Open the chat widget from any page in your account. It connects you directly to our support team for real-time help with terms or account questions.
Email Support Send your question to our support address from the contact page. We respond in writing, so you keep a clear record of any policy clarification we provide.
Account Help Center Find answers to common terms questions in the Help Center under your account settings. Covers PayPal, Venmo, Play+ payment terms and account eligibility.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what your rights are, and how to take action on your account. If your question is not here, our support team can walk you through it.

Yes. Any transaction through your account — whether via PayPal, Venmo, or Play+ — is subject to these terms alongside the payment provider's own policies.

Access depends on your state's law. We operate only in states where online casino and sports betting activity is permitted. Check your state's rules before opening an account.

We notify you by email or in-account message before changes take effect. Using your account after that notice means you accept the updated terms. You may close your account if you disagree.

Submit a written request through live chat or our support email address. We will respond with your account data within the timeframe required under applicable state law.

Verification confirms the account belongs to you and protects your funds. You will be asked to complete this step — typically a government-issued ID check — before your first withdrawal is processed.

Accounts may be suspended if eligibility requirements are not met, identity verification fails, or we detect activity that violates these terms. We will contact you to explain any action taken.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.